Tuesday, December 31, 2019
The Character Type Of The Dead Or Dying - 1701 Words
In Poeââ¬â¢s prose, we find the maiden figure in the character of Mademoiselle Lââ¬â¢Espanaye in ââ¬Å"The Murders in the Rue Morgueâ⬠, Mademoiselle Lââ¬â¢Espanaye lives with her mother and is not described as having a relationship with a male of any kind, and therefore is in need of care and guidance. In fact, in this tale, daughter Mademoiselle Camille Lââ¬â¢Espanaye, is identified only by her helpless shriek and deformed corpse. In another tale, the female character ââ¬Å"Eleonoraâ⬠is once again a young, beautiful maiden: ââ¬Å"The loveliness of Eleonora was that of the Seraphim; but she was a maiden artless and innocent as the brief life she had led among the flowersâ⬠( ). Poe is known for his character type of the dead or dying maiden and this character type canâ⬠¦show more contentâ⬠¦The woman is identified as a mother figure, protecting and loving the poetic ââ¬Å"Iâ⬠. In another poem, ââ¬Å"To My Motherâ⬠, written in honor o f his aunt, mother-in-law, Maria Clemm, the woman is again characterized as a maternal figure whose main purpose it is to care and aid. She is identified as ââ¬Å"You who are more than mother unto meâ⬠(Poe 89) and is said to be ââ¬Å"dearer than the mother I knewâ⬠(89). To Helen is the first of two poems to carry that name written by Edgar Allan Poe. This poem was written in honor of Jane Stanard, the mother of a childhood friend, Rob, whom he met when he was 14-years-old. Even though Poe began idolizing Jane and his affections are somewhat complicated, ââ¬Å"To Helenâ⬠can still be categorized as a maternal figure. Poe wrote the poem ââ¬Å"To Helenâ⬠shortly after J. Stanard died and aspired to thank her for being a second mother to him. He gave her the name of Helen, referring to the Classical figure of Helen of Troy, and thus giving Jane great praise for her beauty. Poe mentions her ââ¬Å"hyacinth hairâ⬠and her ââ¬Å"classic faceâ⬠Furthermore, in the last stanza, he compares her figure to a statue: ââ¬Å"How statue-like I see thee stand, / The agade lamp within thy hand!â⬠He also uses the image of a statue, comparing her to a perfectly crafted work of art. ââ¬Å"To M. L. Sââ¬âââ¬ââ⬠Is a poem Poe w rote to Marie Louise Shew. It is a poem to show his deep gratitude towards Marie, for caring forShow MoreRelatedI Lay Dying By William Faulkner Essay1665 Words à |à 7 PagesAs I Lay Dying, was first published in 1930. It is one of the finest examples of William Faulknerââ¬â¢s distinctive writing style. As in his other works, As I Lay Dying showcases Faulknerââ¬â¢s ability to reveal the intricacy of the human psyche. His use of multiple narrators allows readers to explore the inner thoughts of each character. Told from multiple perspectives, the novel has 59 sections written mostly in stream-of-consciousnessââ¬â a literary style marked by a characterââ¬â¢s uninterrupted flow of thoughtsRead MoreAging, Death, And Dying1746 Words à |à 7 PagesThe goal of a research paper is to obtain different views and facts about a certain topic. Aging, death, and dying is an extremely broad topic with ample of books, movies, pieces of art, and even television shows. Edgar Allan Po e s For Annie happens to be one piece that relates to the topic of aging, death, and dying. An analysis opens up the background of Edgar Allan Poe, the meaning of the piece as a whole, and the different views of the piece. Edgar Allan Poe was born January 19, 1809 in BostonRead Moreexemplification essay653 Words à |à 3 PagesExemplification Essay Types of Irony Is it strange how love can be a source of happiness, but also cause a lot of pain? Yet people tend to search for love, and once these people find love it comes with both pleasure and ache. Irony plays a role in love because love is what people perceive as joy but also causes hurt, yet people still search for love. In Kate Chopinââ¬â¢s Story of an Hour, there are different forms of literary, situational, and dramatic irony used. The first type of irony which KateRead MoreAnalysis Of George Romero s Night Of The Living Dead 1702 Words à |à 7 Pages In 1968, George Romero released Night of the Living Dead, a film that defined a whole new type of monster and certainly transformed the way in which people were scared of movies. Zombies were not only reinvented, but the entire horror genre was as well. The movie itself is historic in the way it defined a new type of zombie for Hollywood, but more so how history from the 60ââ¬â¢s drew the zombie threat. The movie does suggest that this horrific event was the result of radiation from the outer spaceRead MoreAnalysis Of Joss Whedon s The Cabin1677 Words à |à 7 Pagesthe public expects from a horror flick; this borrowing of content is how Whedon applies satire to his work. Similarly, The Cabin in the Woods manipulates satire so as to subtlety make an observation on modern society and its practices. Combining this type of comedy with the gore and the monsters of traditional horror films makes Whedonââ¬â¢s work a successful example of satire as the context and ambiguity of the genre help move forward the The Cabin in the Woodsââ¬â¢ message. The beginning of the film showsRead MoreI Lay Dying By William Faulkner1017 Words à |à 5 Pagestour de force. As I Lay Dying is one of Faulknerââ¬â¢s best novels to show off his unique writing style. His technique of using multiple perspectives in the novel contributes to the readerââ¬â¢s understanding of the ideas contained in the text. Faulkner uses a distinct type of narrative style called stream-of-consciousness to go about his story. The technique of stream-of-consciousness allows for the narration to be introduced as if the thoughts are being read as the characters are thinking them. UnlikeRead MoreThe Lovely Bones and Speak1455 Words à |à 6 Pagesemotional journeys and boundaries faced by their characters. Both authors explore this idea through the restriction of their protagonist; however, they both express their journeys with the help of a secondary character. Different approaches are used by the authors, Sebold tells the story from the past whereas Sharzer provides a day-by-day diary of the emotional journey faced by Melinda. Both use the conclusion of their texts to heighten their characters emotional journeys. Sharzerââ¬â¢s ending providesRead MoreEssay On Mental Disorder In Hamlet913 Words à |à 4 Pageshamletââ¬â¢s father dying the king and he finds out who does this. He then starts to act cr azy as a plan to kill the person who has killed his father which was king Claudius. He writes his own play as a way to get king Claudius to confess he murdered his father. Hamlet accidentally murders someone thinking it was king Claudius and Laertes wants to kill Hamlet for accidentally killing his father. Next the queen, king, Laertes, Hamlet, Rosencrantz, Guildenstern, and Ophelia all end up dying. Fortinbras comesRead More Themes of Hopelessness in Herman Melvilleââ¬â¢s Bartleby the Scrivener1233 Words à |à 5 Pagesdescribe it as ââ¬Å"inscrutableâ⬠. I donââ¬â¢t claim to know better than the critics, but instead offer my own interpretation of the work. Based on my observations and analysis, Melvilleââ¬â¢s use of many elements in his storyââ¬âfirst and foremost the character of Bartleby, but also the dead letters, the many walls of Wall Street, and the state of Wall Street itselfââ¬âworks well to develop a sense of hopelessness, whether intentional or not , in the story as well as the narrator and consequently the reader. This hopelessnessRead MoreFortinbras in Hamlet by William Shakespeare691 Words à |à 3 Pagesdeeper meanings and complex plots, but most importantly, they have wonderful characters. Every character Shakespeare creates has some kind of purpose to fulfill, important even when they are background characters with few lines or appearances. Sometimes, even though the characters have no major role in Shakespeareââ¬â¢s plays, they have some type of significance. In Hamlet, one of these characters is Fortinbras. The character of Fortinbras is someone with an extremely similar background to the protagonist
Monday, December 23, 2019
The And Divine Nature Of The Bible - 1393 Words
ââ¬Å"Inspirationâ⬠is that work of the Holy Spirit in influencing the authors and compilers of scripture to produce writings which adequately reflect what God desired to communicate to us.â⬠(Created for Community, 1998, p 166) This paper will examine the orthodox view on the human and divine nature of the Bible, the Holy Spiritââ¬â¢s role in the inspiration and illumination, and the ultimate goal of the Bible. This paper will also discuss the two arguments known as the inerrantist and infallibilist views. ââ¬Å"Some in the movement saw the Bible as a human book that was to be studied using methods common to the study of any other literature, while others continued to uphold the divine authority of Scripture and sought to understand the Bible as a theological book.â⬠(Pocket Dictionary, 1999, p 20) This is the definition of the human and divine nature of scripture according to the Pocket Dictionary. I believe that the Gospel is divine in nature, but that it does indeed hold a human element. The human element is what allows us to relate to scripture on a deeper level. This human element is evident in three different areas of scriptures. The first piece of evidence we see in the Bible is that the ââ¬Å"Biblical authors presupposed a premodern view of the world.â⬠(Across the Spectrum, 2009, p 25) The second is simple, it is the idea that the world is surrounded by cosmic forces and therefore need the ââ¬Å"good Godsâ⬠to keep them in line. The last way in which we see the humanity of the BiblicalShow MoreRelatedEthics of Homosexuality857 Words à |à 4 Pageson the subject. There are those who believe in the divine command theory and those who believe in the natural law theory. In order to properly understand either theory it is important to know the meaning behind each. According to , divine command theory can be used to refer to any one of a family of related ethical theories. What these theories have in common is that they take Godââ¬â¢s will to be the foundation of ethics. According to divine command theory, things are morally good or bad, or morallyRead MoreThe Relationship Between Humanity And The Divine1423 Words à |à 6 PagesRonald Nance Jones, Craig Introduction to Philosophy 6 December 2016 The relationship between humanity and the divine Throughout the course of humanityââ¬â¢s history many questions have risen that have posed a problem to us as a species. Questions such as the following: What is the proper relationship between individuals and society? What is beauty, and why is it important? Is there purpose in human existence?, and many others have caused enough trouble in humanityââ¬â¢s short existence on the earth toRead MoreChristianity And The Nature Of God1420 Words à |à 6 Pages If one is to write about Christianity and the nature of God, one must have a foundation to rely upon. Both theology and our epistemological queries concerning God must be crafted from a source. Michael Bird in his Evangelical Theology notes that the prolegomena or things we say before saying anything about God must be predicated upon a critical source. This source is Godââ¬â¢s Word and is revealed in multiple ways. If one is to conduct a Credo or apologetic stance of his Christian faith, this personRead MoreThomas Paine s The Age Of Reason1666 Words à |à 7 PagesThis shift can be seen in Thomas Paineââ¬â¢s The Age of Reason; which is an excellent example of deism. Paine spares no detail on why he does not believe in the Bible and why he does not believe God is continually working in the world. Jonathan Edwardsââ¬â¢ sermon, A Divine and Supernatural Light, on the other hand, adamantly believes in the Bible and that God is actively present in the world. Edwardsââ¬â¢s provides an excellent example of Christianity. These two authors create a snapshot of the prevailingRead MoreThe Christian Religion Centers On The Question, ââ¬Å"Who Is1540 Words à |à 7 Pagesshow how these two natures came together as Jesus Christ. So with that being proven, no one will stray further away from the truth that Jesus Christ is the son of God and also God the Son. Belief in and about Jesus Christ lies at the heart of Christianity; most of the discussion and controversy over ââ¬Å"Who is Jesus.â⬠First it must be established that the fully God and fully human premise is required by Scripture itself. If not, this strange doctrine of ââ¬Å"one person in two naturesâ⬠cannot be classicRead MoreChristianity Is A Religion Based On The Person And God1479 Words à |à 6 Pagesthat is when you put your complete trust or confidence in someone or something. For Christians our faith is put into the Bible, believing in and worshipping a supreme being, God, and a superhuman, Jesus Christ. The importance to Christianity and to anyoneââ¬â¢s growth in Christian life can be seen through believing in someone whether human or divine, God as three persons in one divine being, genuine friendship, the sacraments, and Jesus Christ as the fullness of both divinity and humanity. Although ChristianityRead MoreReaffirming Jesus : How Convictions Challenge d By Conflicting Evidence Yield Stronger Beliefs1585 Words à |à 7 PagesChallenged by Conflicting Evidence Yield Stronger Beliefs Jesus has been presented to me in a consistent way from my youth beginning in kindergarten through my high school experience. My initial understanding of Jesus is that he is a fully human, fully divine savior that serves as a teacher for his historical peers through contemporary times. The conceptions and understanding I have of Jesus had not been contested, challenged or questioned until I came to St. Josephââ¬â¢s. While my original ideas of JesusRead MoreThe Doctrine Of The Divine Command Theory884 Words à |à 4 PagesThe divine command theory states that ââ¬Å"An act is morally required just because it is commanded by God and immoral just because God forbids itâ⬠(Shafer-Landau, The Fundamentals of Ethics, p.67). In interviewing an Elder of a local Jehovahââ¬â¢s Witness congregation on the ethics involved in religion, he agreed that the divine command theory is correct, and that there are many commands and things that are forbidden in the bible that are considered t o be Godââ¬â¢s standards for the way we live our lives. ButRead MoreTaking a Look at the Original Sin1159 Words à |à 5 Pagesday a serpent came to Eve and asked made her question the command of not eating from the tree. The serpent told her that she could have knowledge and become like God if she ate from the tree. Both Adam and Eve ate from the tree and disobeyed Godââ¬â¢s divine command. God in turn cursed the serpent as well as Adam and Eve. He told Adam that he would struggle and toil with the land and also that he will return to the dust just as he was created from it. God had to punish Adam and Eve for the disobedientRead MoreWhat Is The Purpose Of Life?1619 Words à |à 7 Pageslife s. Many people find solace in their religions, others look to the ancients and the stars, while some, just trust in nature. Maybe within all of these outlooks, you can find truths about the meaning of life, but is the meaning or purpose of life the same for each individual? Within thi s paper I am going to touch on some viewpoints of some religions, the ancients and nature, to aid in the discussion as well as share my views on what the objective of life is. Let us start
Saturday, December 14, 2019
Children of Wealth In Your Warm Nursery Free Essays
This poem is a Patriarchal sonnet that consists of two stanzas- the first one is an octet in which the thesis is explained and the second one is a sestet in which a solution for the thesis is explained. The poem is about the children in rich families that are overprotected and lead luxurious and extravagant lives. The comfort that they get isnââ¬â¢t as good for them as it seems but plays a part in making them ignorant and making them unprepared to face whatever calamities that may befall them. We will write a custom essay sample on Children of Wealth In Your Warm Nursery or any similar topic only for you Order Now The poem which has a sober and didactic tone is written in second person narrative so that the message has a greater impact on the reader and the reader feels like heââ¬â¢s been addressed directly. The poem begins with the children of wealth being addressed in their warm and comfy homes directly as in the first line of the poem which is also the title of the poem as in every sonnet. The children are seated in a warm place on ââ¬Å"cushioned windowsâ⬠which tells us that they are provided with so much comfort that even their window seated are cushioned .from the beginning we see that the poet exaggerates their riches. They are watching the snow falling thatââ¬â¢s falling continuously outside sitting from their windows as in the line ââ¬Å"set in the window seat to watch the volleying snow guarded invisiblyâ⬠. There are two images formed here- one is of the comfortable and warm room in which the children are seated and the second image is of the cold and chilly and harsh winter outside. The only barrier between the two is the clear window referred to as an invisible guard because you cant see it. It doesnââ¬â¢t let any pain reach the children as in the line ââ¬Ëby the clear double pane through which no touch untimely penetratesâ⬠. The children donââ¬â¢t know what winter is because they have never felt it, just seen it and heard it. Winter is not something which is known just by seeing .. it has to be felt. In the same way, they [the children] have never experienced the hardships that some people face in this world. They have just heard about them. The pun pane describes the window and tells us that no pain can reach the children. If the window would have been single paned the children would still be able to feel the cold air that would seep in. thus we see that winter and ââ¬Å"coldâ⬠symbolize harsh realities of the outside world. The glass does indeed keep the children away and well protected from the harsh winter but it also keeps them away from the pains of winter and makes them ignorant which can be painful for them. Their citadel keeps them away from feeling and knowledge which is essential for the survival of human beings in the world as in the line ââ¬Å"your citadel is safe from feeling and from knowledge tooâ⬠. In the second stanza the poet says that the only way these kids can get rid of their ignorance is if they are exposed to the harsh realities in the world from which they are kept away. In the line â⬠go down go out to elemental wrongâ⬠, the poet says that these children should be made to go out and seek the worldly problems out and solve them. The children of wealth are visualized as fair and round so the poet tells them to shed their weight by working hard as in the line ââ¬Å"waste you two round limbs , tan your skin too whiteâ⬠. The poet also says that they should tan their skin which is too white that it looks pale and gives a feeling of something thatââ¬â¢s decaying by exposing it to the sun. the word ââ¬Å"tooâ⬠makes it negative. So, the poet is urging them in using a tone with urgency to seek the outside world and face its difficulties so that they may be able to shed their ignorance. The second stanza shows the glass as not only a barrier that provides protection but also a dangerous object that is being identified with ignorance as in the line ââ¬Å"the glass of comfort, ignorance seems strongâ⬠. In the next lines the poet warns them that of a possibility of a fire starting in their houses as in the line ââ¬Å"today and yet perhaps this very night youââ¬â¢ll wake to horrors wrecking fire your home is wired within for this in every room . The word ââ¬Å"yetâ⬠in this line gives an effective warning sound. And if something like that does happen they wont be able to protect themselves and how ever will they escape? Their only way will be out of the window which unfortunately wonââ¬â¢t give way too easily because itââ¬â¢s double paned. In the same way they wonââ¬â¢t be able to survive in the outside world because of their ignorance which is symbolized by glass. The poem ends with a very clear warning to the children of wealth making it clear that unless they donââ¬â¢t seek and expose themselves to reality and experience the difficulties of this world they are going to be vulnerable to this worlds dangers. How to cite Children of Wealth In Your Warm Nursery, Papers
Friday, December 6, 2019
Unit 11 P1 and P2 free essay sample
Firstly when being sales staff there is a lot of responsibility that you have to take in account. For example sales staff should have some understanding about the product. This includes features, benefits, and the cost of the specific product that the customer wants to purchase. For example if a sales staff were to sell a computer his/her knowledge should be: Specification of the computer Hard drive CPU (Central processing unit) Memory Software win XP or win 7 including (Word/Excel/PowerPoint. Etc. ) Other warranty benefits that come with the computer Extra warranty should be provided. Another important point would be to provide information. For example sales staff should explain in detail the main features of the product in a way that the customer understands. Also the benefits you are likely to get out of the product . On the other hand sales staff should find out exactly what the customer is looking for by listening to the customer then matching what is available in the store. We will write a custom essay sample on Unit 11 P1 and P2 or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page According to me the most important role of being a sales staff is ââ¬ËFirst point of contactââ¬â¢, First impressions are very important because if a customer comes into the store and is looking for a specific product and they cannot find it and they decide to ask a member staff, however they are ignored or the sales person is uninterested in helping the customer, this could play a big role on the organisation because customers always come first without customers there is no company so they may miss out on several customers also this could lead to missing out on profit as well as customers. On the other hand a good tactic is to say ââ¬Å"Helloâ⬠when the customer as walked into the store this directly let the customer know that you are there to help if any problems. However sales staff should always look professional and approachable as well as friendly because if a customer is asking a salesperson about the product but the salesperson approaches the customer disrespectfully this automatically sets a bad impression on the person also the company. This is because sales staffs represent the organisation. Promoting the product means bringing the features and benefits of a product to the notice of a customer. Salesperson should do everything it takes to sell the product they should list all the information features and benefits and show how magnificent the product is so that they customer is influenced and interested in the product. Meanwhile the customer will have confidence about the product and will decide to purchase the product. Also if you sell above your target, on top of your wages you could get a bonus. Gathering feedback means getting information about the product service from the customers on how they could improve the item and get more shareholders into their company and then it is used to develop new products And relieve the existing ones. This will make it much easier for customerââ¬â¢s needs. Developing customer care means as soon as the customer walks in to the store they should be warmly welcomed and also provided with any help they ask for. For example if they bought an item from the store and there is a problem with the item and they would like a replacement the sale staff should respectfully explain what is needed to replace the product. In order to get a replacement or a refund the customer needs to provide a receipt, there name and perhaps there debit/credit card etc. On the other hand the way you act towards the customer is important to the organisation so for example if the customer needs help finding an item it is important that the staff kindly lead them to the right direction. By doing this the customer will be pleased with the service given and may recommend the company to others and this also while lead to the organisation getting a good name. The business also gets a reputation for looking after the customer which can lead to customer loyalty. P2 There are a number of techniques that businesses can use to sell their products and service. For example Cold calling is when a company calls a customer and tries to sell their product. The advantage of this technique is that the customer may be thinking of buying a computer and could be interested in what there caller is saying which could lead to a sell. The disadvantages are when the customer is not expecting the call so this may lead them to being unhappy/ irritated. Also it can be much harder way to sell the product to the customer because the customer cannot see the product (quality) therefore they might not be interested. Face-to-face takes place in a shop. This is when Customers show they are interested in buying the product because they have entered the store, also you can see how they are feeling about the product. The sales person can persuade the customer to buy the product by showing them the qualities of the product and explaining more about its capability. Drop in visit is an unexpected visit where the sales person knocks on your door trying to sell you a product. Drop in visit can be easy as well as difficult to sell. Most people may not be comfortable with this visit; old people/kids may be scared because they do not know who is knocking on their door. The easier part of it is that you can demonstrate the product to show how it works and also show the statistics and its reliability to the customer. Telemarketing is one of the ways of direct marketing which involves the use of the telephone for the marketing purpose. The salesperson involved uses the telephone to directly convince the customer over the buying of some kind of product or service with the complete information and detailing session. Outward is the proactive marketing in which the customers either who exist already or the prospective ones are all contacted directly for the purpose of the marketing. The Inward telemarketing includes the reaction and reception of the orders and also information coming in so as to explain the customer about the product and give detailed information on which they are interested. P3 There are some laws that are there to protect customers such as: Sales of goods act 1979 and 19955 which means all good sells must be described as satisfactory quality and fit the purpose for which they are intended. Consumer protection act 1987 which means the products that you sell to your customers must be safe. Several businesses have policies that give their customers extra benefits, such as refund an item. This means a customer can exchange goods and get a refund within a certain limit, if they are not happy or donââ¬â¢t want the item they could refund the item for another product or maybe get their money back. Price matching is when a business offers to match a much cheaper price for the same product offered by the person who is selling the item. However this kind of policy is brought online. Discounting is given to customers that spend over a certain amount or a customer who regularly shops at the store may be given a voucher as a reward. Guarantee means when a customer buys a product and is given a guarantee just incuse the item goes faulty or stolen. On the other hand customers may extend their warrantee for another year or so, but they are rarely worth the money. After-sales service means extra services such as delivery, order tracking, free installation, spare parts and a repairs service. Sales personnel are essential for many businesses; this can go from shops on the high street to specialist producers that sell their products to other businesses. They are employed for many of reasons. The clear reasons for hiring sales personnel is that they bring in more customers and provide advertisement to get a lot more sales, in addition to basic sales they can also offer alternatives and additional products in order for the customer to feel like theyââ¬â¢re getting their moneyââ¬â¢s worth. This increases overall sales. They will be trained up to make sure that they can produce the best customer service with profitable items to a customer which will increase the value of sales. Providing and excellent service can give that company an advantage over other shops, also known as rivals in the retail industry, This can be successful if the customer chooses you as their regular supplier due to the salespeople as they have found that you are helpful and give self-knowledge and other additional information about the products you sell. It is a sales personals job to provide better customer service then any of the firmââ¬â¢s competitors. On occasions a customer will go in to a shop and rather look around for them selfââ¬â¢s either looking for a specific product or just looking in general, these people tend to leave the shop without a purchase were as if a sales personnel can provide information and advice about the best product to match the customerââ¬â¢s needs. Then this generally causes a result in which the customer is encouraged to buy an alternative product. Customers want the best products and want to know that they have got there moneys worst when leaving a shop, sales staff are people who are to provide customer care and excellent service in order to grab customers loyalty and maintain it. P4 Role play Face-to-face Staff: Hi there. Do you need any help? Customer: yes please, I was hoping to buy a brand new tv for my new bedroom Staff: okay thatââ¬â¢s great, let me guide you thru the TVs we have on display. Customer: okay, thatââ¬â¢s fine Staff: firstly this is our Samsung series 8 TV fall HD 55 LED 3D TV Customer: okay can you tell me a bit about the TV please Staff: yes of course. Well it as a smart TV, also a catch up TV and a social and full web. Also it is 3D active fitting and you get 2 pairs of glasses included in the package. It has a tuner fitted in free view HD and free sat HD, on top of that you get an internet connection Wi-Fi built it, all this is only ? 2000 Customer: hmmmm, it sounds good. However it is a bit expensive for me. Staff: oh well, we have other TVââ¬â¢s which are cheaper if you would like to have a look. Customer: yes please can I have a look at the other TVââ¬â¢s that you have available Staff: as you want something cheaper there is this TV in stock which is much smaller, like Samsung series 5 full HD 32 led TV. Customer: ohhh it looks good can you give me the important details about it please. Staff: yes sure, well the Samsung series 5 full HD 32 LED TV delivers a crisp, sharp picture from a beautifully crafted slim-bezel television, also ou can watch full high definition quality and experience lifelike picture and get a wonderful sound, on top of that you get a in-built Freeview HD tuner so you have a wide choice of digital TV viewing. Also the USB port allows you to view your own videos and photos on the large screen, which all comes up to 299. 00 pounds. Customer: it sounds good. Do I get any guarantee on the product? Staff: yes of course, you get 5 years guarantee just in case your T V goes faulty or damaged you can a new one or if the damage is minor we can fix it for you. Oh yes nearly forgot you also get a free delivery to your house when purchasing this item Customer: okay thatââ¬â¢s great, is there any more general information I need to take in account about the item? Staff: well all you need to know is the remote come with the item, also there are 29 European languages stored on to the TV, also the TV as a headphone socket fitted in so you can listen to music on your TV. Customer: okay well it all sounds good, so can a purchase this item please. Staff: yes of course would you like to pay with debit card or cash? Customer: debit card please. Staff: okay will you follow me please. P4 Cold calling Staff: hi, Iââ¬â¢m Zara; I am calling on behalf of orange. We have loads of special offers in store today and we would like to know if you are interested. Customer: err how did you get my number Staff: oh you have been selected from the third party on ne of our special offers. Customer: well Iââ¬â¢m not interested Iââ¬â¢m happy with my phone as it is. Staff: okay well before you hang up the phone I would still like to explain the offers you may change your mind at the end. Customer: hmmm okay go ahead. Staff: well we have this stylish orange phone, it also delivers fast web browsing, super responsive apps and effortless multitasking. On top of that it has a 8 megapixel camera that can take up to 10 snaps a second, as well as a beautiful detailed HD video, with super-smooth playback, also the memory for the phone is 16gb this means you wonââ¬â¢t run out of space. Customer: hmmm okay well whatââ¬â¢s the model and brand of phone, also what colours do you have in stock. Staff: oh yes the price of the phone is 200 pounds, the brand of the phone is lg, however you can get it on contract which means yes you will have to become a member so we can keep a trek on you payments etc. .. Customer: well how much is the contract? Staff: well the contact is ? 25 a month this includes internet Wi-Fi, battery, charger, user guide. Customer: okay well can I get the phone Staff: yes can I get your details
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